• Step 1: Visit www.sportsnu.com
• Step 2: Browse through the categories
• Step 3: Select the product you want to buy and add it to the Cart
• Step 4: You can continue shopping to add additional items to the cart or proceed to checkout
• Step 5: Now Register/Login or checkout as a guest
• Step 6: Enter your shipping address if you are new customer or select shipping address if registered customer
• Step 7: Select payment method and complete the payment process
• Step 8: After payment you will be redirected to the payment success page and also receive an email confirming your order.
At this point we don’t have any physical store or don’t keep any merchandise on display in our warehouse.
Registered users can track the order from ‘My Account’ page after they login. Users who have placed the order as guest can use ‘Track Order’ on homepage. We will mail you the name of the courier company and the tracking number of your consignment once your order is shipped.
There are two ways to view the status of your order
1. View the status of a order by entering your order number on the Shipping Options page.
2. Sign in to your account and review your complete order history.
• We accept the following payment methods:
• Credit Card – Master , Visa & Amex
• Debit Card
• Net Banking
• Cash On Delivery (COD)
We offer Cash-On-Delivery (COD) on orders upto Rs 5000/-. Beyond Rs 5000/- we will accept only electronic means of payments.
• COD option is available where our courier partners allow.
• On some locations if COD is not available, then electronic payment is the only option.
• Select the 'Cash on Delivery' option.
• Please take care to ensure that you have entered your correct mobile number along with your shipping address. You will receive a verification call from our customer service team
• Once you confirm the order, it will be processed for shipment
• On receiving the consignment, please pay the invoice amount in cash to the courier delivery person.
All your transactions online are protected & secured by SSL. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe.
Shipping is free for all orders.
The delivery timelines for your product would depend on your shipping address.
We make every effort to process your order within 48 hours it is placed. Once your order is shipped it normally takes 2-3 working days in major metro cities. For other locations however, the delivery may take up to 5 to 6 working days.
For certain remote geographies the time for delivery may even exceed 7 days.
EXCHANGE & RETURN POLICY
At SportsNu, we want to make sure that your online shopping experience is great in terms of range, price and delivery. We understand that that there could be situations where you might want to return your purchase , we will facilitate the returns as explained below.
All Items being returned or exchanged should be in an unworn and unused condition purely for hygiene reasons which we're sure everyone will appreciate.
Yes, you can. But we do have some limitations for accepting back sold Items. The date of delivery and the date of return should not be more than 14 calendar days apart. Please make sure that the returned item(s) is/are in an unused state along with all the product tags and labels intact.
We’re sorry it took so long for your order to reach you. We do not accept return due to courier delay.
We will take back a purchase as long as item received is damaged & unused state along with all the product tags and labels intact.
In the unlikely event this happens we will take back the damaged product and replace it with a new one. Please send us an email to email@example.com, with a picture of the damaged product and the bar code label within 48hrs days of receiving it.
If the goods are returned because of any product damage, SportsNu will replace the product and bear the cost of return shipment. If the goods are returned because of personal choice changes - e.g. if you ordered a Blue T-shirt, but you now want a Grey one and wish to exchange it - SportsNu would still exchange the item, but the return shipment cost would be borne by you.
We do not accept cancellation, but you can exchange / replace the order before it is shipped.
If the Item exchange results in a refund, the difference will be transferred to your account/card within 7 days and an email sent confirming the same.
If you have not received your refund and it has been 7 working days since receiving your refund update email, please contact our service team or write to us at firstname.lastname@example.org.
If you have a query that is not covered here, please write to us at email@example.com.
DISCOUNTS & PROMOTIONS
Discount codes are only applicable to "discountable" items which will be clearly identified on the website.
Trouble with discount codes is commonly caused by expiration dates or what's in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date.
Code still not working? Email our team at firstname.lastname@example.org, we can help troubleshoot from there!
For further query related to discounts offered & terms conditions, please visit our website. www.sportsnu.com
FIT & SIZING
Take a look at our "Sizing" link at the bottom of our home page. Each product display page also has the relevant sizing chart to help you make an informed choice.
We have tried to give you as much information as possible to help you choose the right size and fit. If still in doubt, drop us a mail and we will assist further.
No—we do not have shops in India.
Register with us on our website and follow us on our SportsNu page on Facebook