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FREE SHIPPING ALL OVER INDIA!

FAQ's Under COVID

SHIPPING

How to place an order?

• Step 1: Visit www.sportsnu.com
• Step 2: Browse through the categories
• Step 3: Select the product you want to buy and add it to the Cart
• Step 4: You can continue shopping to add additional items to the cart or proceed to checkout
• Step 5: Now Register/Login or checkout as a guest
• Step 6: Enter your shipping address if you are new customer or select shipping address if registered customer
• Step 7: Select payment method and complete the payment process
• Step 8: After payment you will be redirected to the payment success page and also receive an email confirming your order.

Can I come and see the items before placing the order online?

At this point we don’t have any physical store or don’t keep any merchandise on display in our warehouse.

How do I check my order status?

Registered users can track the order from ‘My Account’ page after they login. Users who have placed the order as guest can use ‘Track Order’ on homepage. We will mail you the name of the courier company and the tracking number of your consignment once your order is shipped.
There are two ways to view the status of your order
1. View the status of a order by entering your order number on the Shipping Options page.
-OR-
2. Sign in to your account and review your complete order history.




PAYMENT METHODS

What are the Payment options available?

• We accept the following payment methods:
• Credit Card – Master , Visa  &  Amex
• Debit Card
• Net Banking
• Cash On Delivery (COD) (currently deactivated)

How can I buy using Cash-On-Delivery option?

Under new safety protocols that we are implementing , we will not be accepting any COD orders. 

This is being done to reduce contact and therefore the chance of transmissibility.

 

Is it safe to use my Credit Card Online at SportsNu.com?

All your transactions online are protected & secured by SSL. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe.




SHIPPING POLICY

Shipping Charges

 Shipping is free for all orders.

Delivery Timelines

The delivery timelines for your product would depend on your shipping address.
We make every effort to process your order within 48 hours it is placed. Once your order is shipped it normally takes 2-3 working days in major metro cities. For other locations however, the delivery may take up to 5 to 6 working days.
For certain remote geographies the time for delivery may even exceed 7 days.




EXCHANGE & RETURN POLICY

At SportsNu, we want to make sure that your online shopping experience is great in terms of range, price and delivery. We understand that that there could be situations where you might want to return your purchase , we will facilitate the returns as explained below.

Under our new safety protocols , to reduce the risk of COVID infection we will not be accepting any returns unless you recieve a damaged or faulty item.

Please send us an email to customercare@sportsnu.com, with a picture of the damaged product and the bar code label within 48hrs days of receiving it.

Can I place an order for Exchange / Cancel before Shipment ?

We do not accept cancellation, but you can exchange / replace  the order before it is shipped.
If the Item exchange results in a refund, the difference will be transferred to your account/card within 7 days and an email sent confirming the same.
If you have not received your refund and it has been 7 working days since receiving your refund update email, please contact our service team or write to us at customercare@sportsnu.com
If you have a query that is not covered here, please write to us at customercare@sportsnu.com.




DISCOUNTS & PROMOTIONS

Are Discounts codes applicable on all items ?

Discount codes are only applicable to "discountable" items which will be clearly identified on the website.

Are Discounts codes applicable on all items ?

Trouble with discount codes is commonly caused by expiration dates or what's in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. 
Code still not working? Email our team at customercare@sportsnu.com, we can help troubleshoot from there!
For further query related to discounts offered & terms conditions, please visit our website. www.sportsnu.com




FIT & SIZING

What size should I get?

Take a look at our "Sizing" link at the bottom of our home page. Each product display page also has the relevant sizing chart to help you make an informed choice.
We have tried to give you as much information as possible to help you choose the right size and fit. If still in doubt, drop us a mail and we will assist further.

Do you have anywhere I can try things on?

No—we do not have shops in India.

How do I stay up to Date?

Register with us on our website and follow us on our SportsNu page on Facebook